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How do I return an item?

In order to offer competitively low prices online, any return request must be in writing and follow the strict policy as written below:


Items can be returned within 14 days only with an RMA # or return merchandise authorization number. Email sales@toyrackdirect.com with the detailed reason of return and to request your RMA #. Returned items must be freight pre-paid by customer. All shipping charges are non-refundable. There will be a $35 cancellation charge if an order is cancelled once payment has been completed and cleared. Any returned item must be in resell-able, brand new and UN-opened condition. Per health code, we will charge a mandatory 15% restocking fee for any returned sauna item.

Thank you!

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